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Book Excerpts

 

 

 

 

  • The Birthday Gift

 

       With Robin’s project I would have a chance to test out a radical new theory. I’d been toying with what I thought could tilt the odds even further toward a positive client experience.

 

      My hypothesis was that it would be possible to manage a client’s perception of time as well as space!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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